To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@hey-shelly.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a retun will not be accepted.
You can always contact us for any return questions at info@hey-shelly.com
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
For any reason, undamaged products can be fully refunded within 30 days after the delivery date to the shipping address. Once the item is returned to our warehouse for inspection, the refund process will begin.
1. Contact info@hey-shelly.com for a refund.
2. Our support will reply within one working day. After reaching an agreement, you will be given the required information (such as a refund address).
3. Return the goods.
4. After the goods are received, we will arrange a refund within 3 working days.
– Returns must include all accessories;
– Items must include original packaging;
– For warranty claims not related to product quality the, buyer is responsible for shipping costs;
– If the product does not meet the requirements above, the return request may be rejected.
Refund requests for the 30-day return policy expire 30 days after the warranty claim is made. For non-quality related issues with expired warranties, returns will not be processed.
Phone number:+1 938-837-1719
E-mail: info@hey-shelly.com
Business address: 2549 Brazilia Court, Punta Gorda, Florida-33950, United States