We have a 30-day return policy. which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a retun, you can contact us at info@hey-shelly.com. if your return is accepted,we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a retun will not be accepted.

You can always contact us for any return question at info@hey-shelly.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item,so that we can evaluate the issue and make it right.

Additional non-returnable items:

• Items listed as FINAL SALE/CLEARANCE or PROMOTIONAL cannot be returned.
• Any items with a discount of more than 30% are FINAL SALE and cannot be returned.

To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:

• Item with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

We will notify you once we’ve received and inspected your retun, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

30-Day Refund Policy

For any reason, undamaged products can be fully refunded within 30 days after the delivery date to the shipping address. Once the item is retuned to our warehouse for inspection, the refund process will begin.

Refund Process:

1. Contact info@hey-shelly.com for a refund.

2. Our support will reply within one working day. After reaching an agreement, you will be given the required information (such as a refund address).

3. Return the goods.

4. After the goods are received, we will arrange a refund within 3 working days.

Notes:

– Returns must include all accessories;

– Items must include original packaging;

– For warranty claims not related to product quality the, buyer is responsible for shipping costs;

– If the product does not meet the requirements above, the return request may be rejected.

Refund requests for the 30-day retun policy expire 30days after the warranty claim is made. For non-quality related issues with expired warranties, returns will not be processed.

Contact info:

Phone number:+1(828)682-8417

E-mail: info@hey-shelly.com

Business address: 2549 Brazilia Court,Punta Gorda, Florida-33950, United States